Terms and Conditions

Payment

All Educational, Institutional and Local or Health Authority orders are sent on credit account on receipt of a printed order form. For cash customers payment is by cheque, credit or debit card. We accept American Express, Access, Mastercard, Visa, Maestro, Delta, Electron and Solo cards. Payment is deducted on despatch of goods.

Where orders are part despatched only the goods sent are charged. Subsequent completions of orders are charged on despatch. Carriage is only charged once for UK orders. For customers with credit accounts payment is strictly net payable 20 days from date of invoice.

We welcome payment by credit transfer to:

HSBC
129 New Bond Street
London, W1A 2JA

Sort code: 40 05 01
Account No: 00558516
SWIFT code: MIDLGB22
IBAN: GB41MIDL40050100558516

Prices

Prices do not include VAT.
All prices are subject to alteration without notice.

Delivery of Orders

We aim to send orders within five working days and will only part despatch if there is a delivery delay. If goods have become unavailable we will sometimes offer an alternative.

Carriage and Packing – Mainland UK only

Unless notified otherwise, a standard charge of £8.00 + VAT will be made for carriage, administration and packing, regardless of weight, price or volume. All of these orders are despatched by a signed-for service which will be either Royal Mail or courier for delivery on the day after despatch. All of these signed-for orders are fully insured and trackable. Everything is measured, cut, packed and despatched from our Central London premises apart from tailors' dummies which are sent direct from the manufacturer. If you have selected the £3.50 + VAT ordinary post option we do ask you to estimate if the items you have selected will fit in a 20cm x 26cm padded envelope. We do not recommend this option for high value items as we are unable to track its progress and you select it at your own risk. Please allow up to 10 working days for despatch of ordinary post orders.

Any special arrangements for urgent despatch can be accommodated. Any extra expense will be charged to the customer.

Shortages, Damaged Goods

If damages or shortages occur the Company should be notified within 3 working days of receipt. Please note that goods may be despatched in more than one parcel. Receipt of invoices denotes that goods have been despatched. No returns accepted for cut goods or without prior notification. Carriage is non-refundable. The suitability of a product is deemed to be the customer’s responsibility: returns are only accepted for faulty goods.

Contracts

Customers are requested to apply to the Company for quotations for contracts.

Export Orders

All prices are net ex-warehouse. Freight, insurance, and packing for export is an extra charge of which you will be notified at the time of despatch if the charge exceeds £10.00. No charge over this amount will be made to your card without your prior authority. Payment by Pro-Forma invoice is required unless a credit account is already open.

Colour

The colours on this site will be affected by the settings of the monitor on which they are viewed and can therefore only be an approximation of the actual textile shade. If an accurate match is required we request that you send a swatch for matching.

Cut goods

Any item that has to be cut from a roll, may not be returned on basis of colour.

 

Registered Office: 25-26 Dering Street London W1S 1AT
Registration: 452913 England
VAT: 238 4603 59