Terms and conditions

Payment

All Educational, Institutional and Local or Health Authority orders are sent on credit account on receipt of a printed order form. For cash customers payment is by credit or debit card. We accept American Express, Mastercard and Visa cards. Payment is deducted on despatch of goods through Sagepay. If you have an existing credit account at M&W please let us know as the site currently only processes secure payments by credit or debit card but we can accommodate account sales by e-mail or telephone.

Where orders are part despatched only the goods sent are charged. Subsequent completions of orders are charged on despatch. Carriage is only charged once for UK orders. For customers with credit accounts payment is strictly net payable 20 days from date of invoice.

We welcome payment by credit transfer to:

HSBC
129 New Bond Street
London, W1A 2JA

Sort code: 40 05 01
Account No: 00558516
SWIFT code: MIDLGB22
IBAN: GB41MIDL40050100558516


Prices

Prices do not include VAT.
All prices are subject to alteration without notice.


Delivery of Orders

We aim to send orders within five working days and will only part despatch if there is a delivery delay. If goods have become unavailable we will sometimes offer an alternative.


Carriage and Packing – Mainland UK only

Unless notified otherwise, a standard charge of £10.00 + VAT will be made for carriage, administration and packing, regardless of weight, price or volume. All of these orders are despatched by a signed-for service which will be either Royal Mail or courier for delivery on the day after despatch. All of these signed-for orders are fully insured and trackable. Everything is measured, cut, packed and despatched from our Central London premises apart from tailors' dummies which are sent direct from the manufacturer. If you have selected the £5.00 + VAT 1st Class post option we do ask you to estimate if the items you have selected will fit in a 20cm x 26cm padded envelope. We do not recommend this option for high value items as we are unable to track its progress and you select it at your own risk. Please allow up to 10 working days for despatch of ordinary post orders.

Any special arrangements for urgent despatch can be accommodated. Any extra expense will be charged to the customer.


Shortages, Damaged Goods & Returns

Please note that goods may be despatched in more than one parcel. If damages or shortages occur the Company should be notified within 3 working days of receipt. Lengths of fabric or trim that have been cut from a roll are deemed bespoke items and may not be returned unless agreed to be faulty. This does not affect your statutory rights. No returns accepted for cut goods or without prior notification. It is essential that any cloth is checked before cutting out as no faults can be accepted once the cloth has been cut into. Carriage is non-refundable. If you wish to return something which is not faulty it must be in a saleable condition and you must notify us within 14 days of the date of your invoice. Please include a copy of your invoice with your return. The return of the goods is your responsibility and we cannot process returns that we have not received. 


Contracts

Customers are requested to apply to the Company for quotations for contracts.


Export Orders

All prices are net ex-warehouse. Freight, insurance, and packing for export is an extra charge of which you will be notified at the time of despatch if the charge exceeds £12.00. No charge over this amount will be made to your card without your prior authority. Payment by Pro-Forma invoice is required unless a credit account is already open.


Colour

The colours on this site will be affected by the settings of the monitor on which they are viewed and can therefore only be an approximation of the actual textile shade. If an accurate match is required we request that you send a swatch for matching.


Cut goods

Any item that has to be cut from a roll, may not be returned on basis of colour.

Registered Office: 25-26 Poland Street London W1F 8QN
Registration: 452913 England
VAT: 238 4603 59